within 60 minutes
within 60 minutes
within 60 minutes
within 60 minutes
Daily SIA and RTW
Monitoring System
24/7 Access
and Support
Cover Supply
Within 60 Minutes
5 Dedicated London
Based Operations/Account Managers
Premium Security Services
Solutions & Expertise
Premium Security Services (PSS) is a leading provider of security operatives in the South-East, specialising in entertainment, leisure, retail, and commercial security.
With over 20 years of experience in the West End, our operations team has a combined 360 years of industry experience.
PSS maintains a database of over 5,000 security operatives to ensure every shift is covered by a trained SIA operative.
We serve 150-250 sites seasonally and deploy 500-700 SIA-licensed personnel weekly.
PSS is an ACS Approved Contractor and holds Safe Contractor, ISO 9001, ISO 45001, ISO 14001 and Cyber Essentials accreditations.
Compliance
PSS is a member of key industry associations such as the UK Door Supervisors Association (UKDSA), where a director serves on the board, the Night-Time Industry Association (NTIA) and City Security Council.
PSS also uses external advisors who specialise in industrial law, occupational health and safety, and industrial relations.
All required changes are implemented and communicated to business teams through a lean management approach and clear communication pathways.
Our memberships and compliance processes are third-party validated as part of our ISO 9001 and ISO 45001 accreditations.
Management Service
Each new client account is overseen by a dedicated Operations Manager (Key Account Manager). These account managers have between 15 and 30+ years of experience in the private security industry and are trained in problem-solving and attention to detail. PSS provides 24/7 emergency contact and assistance for all clients
Operations & Systems
PSS operates within an ISO 9001:2015 accredited Quality Management System. We maintain a pool of over 1,200 active, fully trained, SIA-licensed, and BS 7858:2019 vetted Security Operatives. Our CRM system allows us to generate reports on client bookings, site details, guard assignments, customer feedback, and time and attendance. If a guard is absent, a replacement is assigned within 60 minutes, and any delays are communicated with a revised start time. Our consistent service has resulted in a 98% client retention rate for 2023.
Quality Assurance
All guards assigned to sites hold a valid SIA licence and are vetted in accordance with BS 7858:2019. They are fully trained for their role, equipped with necessary safety equipment, and follow all pre-agreed assignment instructions. Ongoing development is ensured through activity tracking via the PSS Security Folder and training portal, monthly management reviews, and regular on-site performance audits.
Reactive Work Orders
PSS supports ad-hoc client requests. For a Priority 1 request, PSS can allocate guards within 60 minutes, and the guards are expected to be on-site within 2 hours.
Workforce & Management
Our workforce includes a pool of over 5,000 fully trained, SIA-licensed, and BS 7858:2019 vetted Guards. All guards are trained to a Door Supervisor level, which is above the industry standard. We use an intelligent CRM system to track SIA licenses and right-to-work status ensuring only licensed guards are assigned to shifts.
Vetting & Training
All vetting is outsourced to SVS Security and Vetting Solutions and includes checks as per BS7858:2019. PSS will always meet every person they employ before deploying them. Our training partners offer multiple eLearning opportunities, and guards receive continuous training, including updates on current terrorist threat levels.
Costings & Support
Rates are indicative and agreed upon in advance. Holiday pay is inclusive of the hourly pay rate. PSS has an established Business Continuity and Disaster Recovery plan to ensure no client is left without support, with cover guards able to be deployed within two hours.
Priority Deadlines & Dispute Management
PSS consistently meets its minimum response time of 2 hours for priority calls. For any complaints, the guard is immediately removed from the site while an investigation is conducted by the Operations Manager and HR. Any abusive or violent conduct by a guard results in immediate dismissal. In 2023, PSS achieved 100% of its KPIs, with less than 5% of clients raising complaints.
Meet the
Premium Security Services Team
We are one of the fastest growing companies in the UK, and with our competitive charge rates and corporate structure, we are offering your business security, safety and stability
Operations/Account Managers
Manol Vachev
Senior Operations Manager
Ylber Sela
Senior Operations Manager
Andrei Pavel
Operations Manager
Douglas Barbosa
Operations Manger
Monique Muller
Accounts Manager
Dan Sas
Compliance Manager
Admin Team
Amie Wilson
Reception/Admin Team
CJ Van Wyk
Accounts Team
Yasmin Neil
Accounts Team
Jack Green
Accounts/payroll Team
Kai Stewart
Recruitment Team
Victor Giwa-Osagie
Vetting Team
Clients We Protect
Below are examples of some of our larger high profile clients, of which we have tailored bespoke Security Solutions for some with onsite parademic service
360 Years
combined Experience
ACS Approved
contractor
60-Min
rapid deployment
600+
London-based Staff